Defective and wrong sized products that are returned within 10 days of delivery are eligible for returns and exchanges.

Please bear in mind that product colors may vary somewhat due to photographic lighting sources or monitor settings. As a result, products are not eligible for exchange for these reasons.

Please note that any additional fabric or patches included with the purchase are listed in the website's product description. Unless otherwise stated in the description, any surplus fabric or decorations will not be included with the purchase.

Any additional costs on top of the item must be paid by the client in the event of an exchange for another item.

We provide pick-up services for things if the consumer receives the incorrect product or one that is defective.

Due to collection and shipping, the replacement process might take up to two weeks, depending on the item's availability.

Within 10 days after receiving the item, contact our customer care team at or by email at

After the relevant staff has examined your goods, you will be given an exchange, subject to availability.


In the event that a product is out of stock, refunds may be possible. The cost of the item(s) plus any applicable taxes will be credited to your account. The cost of shipping and handling is non-refundable. Please allow 10-14 days for returns to be processed.

Order Cancellation

You have the option to cancel your order at any moment before it is shipped. You will get a delivery confirmation email with tracking information once your product has been sent. The 'Return and Exchange Policy' will apply after a product has been sent. There are a few reasons why orders might be canceled. Common reasons include an item being out of stock, price issues, or a credit card payment being declined by the originating financial institution.